Our principal, Mitsubishi Logisnext Asia Pacific PTE. LTD. (MLAP) recently introduced the Service Management Program (SMP) certification to all its Asia-Pacific dealers. The program aims to improve overall product support operations in the MLAP appointed dealerships.
The certification comprises three (3) levels of certification which a dealer can achieve in phases. Silver, Gold and Platinum with a total of 78 improvement activities/areas for maintenance and improvement. Once a dealer is given a certification, a 2 year period commences and the dealer should maintain its current level and aim for the next level of improvements.
The Silver level has 17 areas of considerations, Gold has 55 and Platinum has 78 being the highest. A dealership is given 6 years to attain the highest certification because a lot of internal changes/improvements and measurements has to be complied before the certification is awarded.
Last October 2019, KLIFT INDUSTRIAL CORPORATION was awarded with the SILVER certification given by Alain Chong for compliance of the 17 improvement areas. KLIFT was able to attain the certification in the span of 10 months with hard work and continuous monitoring of the activities involved. The overall team leader for the program is our Technical Advisor, Andrew Magracia and ably supported by all department supervisors and heads.
Congratulations to the KLIFT TEAM and the next goal is to GO FOR GOLD!
Address: 4996 Ninoy Aquino Ave. Brgy. San Dionisio, Parañaque City 1700 Metro Manila
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